{"id":186495,"date":"2025-11-11T10:56:00","date_gmt":"2025-11-11T08:56:00","guid":{"rendered":"https:\/\/hitstergame.com\/app-privacy\/"},"modified":"2025-11-11T10:56:00","modified_gmt":"2025-11-11T08:56:00","slug":"app-privacy","status":"publish","type":"page","link":"https:\/\/hitstergame.com\/en-us\/app-privacy\/","title":{"rendered":"Privacy Policy &#8211; Hitster App"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][nectar_highlighted_text color_type=&#8221;regular&#8221; style=&#8221;full_text&#8221; highlight_expansion=&#8221;default&#8221;]\n<h1>Privacy Policy &#8211; Hitster App<\/h1>\n<h2>1. Introduction<\/h2>\n<p>We respect your privacy and are committed to ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains what data the Hitster app collects, how we use it, and your rights.<\/p>\n<p>The Hitster app is designed to be privacy-friendly. It does not collect or store any data that directly identifies you. All analytics are anonymous and used only to improve the app\u2019s functionality and performance.<\/p>\n<h2>2. What the App Does<\/h2>\n<p>The Hitster app allows players to scan QR codes on game cards and enjoy an interactive music-based experience.<br \/>\nTo maintain and improve the app, we collect limited technical information about how the app is used.<br \/>\nThis includes event data such as:<\/p>\n<ul>\n<li>the number of sessions started;<\/li>\n<li>general app performance (crashes, loading times);<\/li>\n<li>basic app installation statistics; and<\/li>\n<li>debugging information to resolve technical issues.<\/li>\n<\/ul>\n<p>No personal identifiers, account details, or contact information are collected.<\/p>\n<h2>3. Data Collected and Purpose of Use<\/h2>\n<ul>\n<li><strong>Functional and usage data:<\/strong> <span class=\"TextRun SCXW207523339 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW207523339 BCX8\">To understand how features are used and\u00a0<\/span><span class=\"NormalTextRun SCXW207523339 BCX8\">maintain<\/span><span class=\"NormalTextRun SCXW207523339 BCX8\"> technical performance.<\/span><\/span>\n<ul>\n<li>Example: Number of sessions started<\/li>\n<li>Legal basis: Legitimate interest (Article 6(1)(f) GDPR)<\/li>\n<\/ul>\n<\/li>\n<li><strong>Crash and debugging data:<\/strong> <span class=\"TextRun SCXW51139718 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW51139718 BCX8\">To detect and fix app errors.<\/span><\/span>\n<ul>\n<li>Example: crash reports, error logs, etc.<\/li>\n<li>Legal basis: Legitimate interest (Article 6(1)(f) GDPR)<\/li>\n<\/ul>\n<\/li>\n<li><span class=\"TextRun SCXW14038088 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW14038088 BCX8\"><strong>Installation and usage metrics:<\/strong> <span class=\"TextRun SCXW146150201 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW146150201 BCX8\">To measure downloads and general app stability.<\/span><\/span><\/span><\/span>\n<ul>\n<li>Example: app install events<\/li>\n<li>Legal basis: Legitimate interest (Article 6(1)(f) GDPR)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>We do not collect names, contact details, advertising identifiers, or precise location data.<br \/>\nWe also do not use cookies, marketing pixels, or any technology that tracks you across apps or websites.<\/p>\n<h2>4. How Analytics Work<\/h2>\n<p>We use Google Firebase Analytics to gather aggregated, anonymous usage information.<br \/>\nFirebase generates a random App Instance ID when you first open the app.<br \/>\nThis ID allows us to measure how often the app is used, but does not identify you personally.<br \/>\nThe ID resets automatically when the app is uninstalled, and IP addresses are not logged or stored.<br \/>\nAll advertising features (including Google Signals and Advertising IDs) are disabled.<\/p>\n<p>Data processing occurs in Google\u2019s European servers under Jumbo Group\u2019s control and in accordance with Google\u2019s <a href=\"https:\/\/firebase.google.com\/terms\/data-processing-terms\" target=\"_blank\" rel=\"noopener\">Data Processing Terms<\/a>.<\/p>\n<h2>5. Legal Basis for Processing<\/h2>\n<p>Because we collect only technical usage data, we rely on legitimate interest under Article 6(1)(f) GDPR for the purpose of:<\/p>\n<ul>\n<li>maintaining app functionality;<\/li>\n<li>ensuring security and debugging; and<\/li>\n<li>understanding feature usage to improve the user experience.<\/li>\n<\/ul>\n<p>No consent banner is required under the ePrivacy Directive, as no cookies or non-essential tracking identifiers are used.<\/p>\n<h2>6. Data Retention<\/h2>\n<p>We retain only aggregated and anonymized event data for as long as necessary to analyze app performance and maintain functionality.<br \/>\nData linked to the App Instance ID automatically expires or becomes irretrievable once you uninstall the app<\/p>\n<h2>7. Data Recipients<\/h2>\n<p>Access to analytics data is limited to:<\/p>\n<ul>\n<li>the Hitster development team;<\/li>\n<li>the Jumbo Group app team (for compliance and oversight); and<\/li>\n<li>The Data Story (technical analytics support provider).<\/li>\n<\/ul>\n<p>All parties operate under confidentiality and data processing agreements in compliance with the GDPR.<\/p>\n<h2>8. International Data Transfers<\/h2>\n<p>Analytics data is stored within the European Union through Google Cloud\u2019s EU data region.<br \/>\nWhere data may be transferred outside the EEA (e.g. for Google\u2019s technical support), this is governed by Standard Contractual Clauses (SCCs) approved by the European Commission.<\/p>\n<h2>9. Your Rights<\/h2>\n<p>Because the data processed through the Hitster app does not identify you, your GDPR rights (such as access, rectification, or erasure) generally do not apply.<br \/>\nHowever, if you contact us regarding privacy matters, we will respond to your request transparently and assist where possible.<br \/>\nYou can reach us at <a href=\"mailto:gdpr@jumboplay.com\">gdpr@jumboplay.com<\/a>.<\/p>\n<p>If you believe we have not handled your data appropriately, you may contact your local Data Protection Authority.<\/p>\n<h2>10. Security and Anonymity<\/h2>\n<p>We take appropriate technical and organizational measures to ensure that all event data is anonymous, aggregated, and processed securely.<\/p>\n<h2>11. Changes to This Policy<\/h2>\n<p>We may update this Privacy Policy from time to time to reflect changes in technology or regulation.<br \/>\nThe latest version will always be available within the app and on our website.<\/p>\n<h2>12. Contact Us<\/h2>\n<p>For any questions about this Privacy Policy or our data practices, please contact: <a href=\"mailto:gdpr@jumboplay.com\">gdpr@jumboplay.com<\/a>.<br \/>\nJumbo Group B.V., Westzijde 184, 1506 EK Zaandam, The Netherlands[\/nectar_highlighted_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; 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